🌿 Return & Refund Policy – Nani’s Secret

At Nani’s Secret, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer a 7-day return policy. 💚

⏳ Return Eligibility

You have 7 days from the date of delivery to request a return.

To qualify for a return:

• 📦 The item must be unused and in its original packaging

• 🧴 The product must be sealed and not opened

• 🧾 Proof of purchase (order number or receipt) is required

🚫 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used hair oil bottles

• Products damaged due to misuse

• Items requested for return after 7 days

💰 Refund Process

Once we receive and inspect the returned item:

• ✅ If approved, your refund will be processed within 5-7 business days

• 💳 Refunds will be issued through bank transfer or original payment method

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

⚠️ Damaged or Incorrect Products

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product.

📞 Contact for Returns

📧 Email: nanissecretofficial@gmail.com
📱 Phone / WhatsApp: 03701679791